Frequently asked questions
Have questions or are you experiencing technical issues with Hotello? Check out our FAQ!
If you can't find any answers, we invite you to contact our customer service.
Press Control (ctrl) + F on your keyboard or Command (cmd) + F on Mac to search by keywords
Problems using Hotello
- Some reservations have disappeared
- Some rooms are missing from my availability chart…
- I am not able to change a room type or room number in Hotello…
- I can’t use a rate in a reservation…
- My user name or password doesn’t work anymore in Hotello…
- I can’t open Hotello...
- Error message when opening Hotello: The number of rooms exceeds the limit of the license.
- My night audit is blocked: I have an error message
- The automatic night audit didn’t work…
- How can I check my till at the end of my shift ?
- I can’t send documents by email from Hotello…
- How can I have an inventory of my rollaway beds ? (or daily item)
- How can I add a payment in a city ledger ?
- How can I extract all my guests emails ?
- I can’t save my group…
- How do I reset the password of an employee?
- Where can I find my ADR?
- Where can I find my occupation rate?
- Where can I find the help manual in Hotello?
Payments issues
Printer issues