Problems using Hotello
- Some reservations have disappeared
- Some rooms are missing from my availability chart…
- I am not able to change a room type or room number in Hotello…
- I can’t use a rate in a reservation…
- My user name or password doesn’t work anymore in Hotello…
- I can’t open Hotello...
- Error message when opening Hotello: The number of rooms exceeds the limit of the license.
- My night audit is blocked: I have an error message
- The automatic night audit didn’t work…
- How can I check my till at the end of my shift ?
- I can’t send documents by email from Hotello…
- How can I have an inventory of my rollaway beds ? (or daily item)
- How can I add a payment in a city ledger ?
- How can I extract all my guests emails ?
- I can’t save my group…
- How do I reset the password of an employee?
- Where can I find my ADR?
- Where can I find my occupation rate?
- Where can I find the help manual in Hotello?
Payments issues
Printer issues
Web reservations and availability
For technical assistance, contact our support team.
